RETURNS & REFUNDS
We have strict No Returns No Refunds policy due to the nature of business we carry. With that being said, you can checkout our Customer images in their Falakenoor outfits, their reviews & feedbacks about their shopping experience with us on the website FanBook & on our Instagram account @falakenoorboutique also.
Instagram - https://www.instagram.com/falakenoorboutique/
Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit.
- Or there might be a manufacturing defect.
- Or that a wrong item is delivered to you by mistake.
Item Received in Damaged Condition / Manufacturing Defect or Wrong Item
If you have received a damaged item or if the item you received was not the item you ordered, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed.
Here Are Some Important & Helpful Guidelines on Returns
• Always email us first if you have a problem on email@example.com
• Always be sure to report your problem within 24 hours of receiving the item in question
• Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
• Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
• Always return your items using registered airmail / courier as advised in our return authorization mail.
• Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
• Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
• We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
• As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through recorded deliveries only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
• Please mark the items as defective returns and not for sale and declare a low nominal value.
For any complain / dissatisfaction with sizing and styling (all stitched items) –
We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit. All stitched items cannot be returned OR refunded. Items that have been stitched or used will not be accepted as returns or exchanges. Items which have any stains, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns. If an item is found in used condition during our inspection after receiving the return product, the product will be shipped back to you at our own cost. Please note that we don't provide return shipping labels.
• All Sale merchandise is "Final Sale" and cannot be returned.
• All dress-material items cannot be returned in any cases.
• All stitched items cannot be returned in any cases.
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, PayPal) will require a handling & processing fee of 10% of your total purchase price, which will be deducted from the amount to be refunded to you. If wrong product is by mistake dispatched, you will be reimbursed with our standard shipping fee of $15 towards the shipping charges for shipping the item back to us. Once the item is received to us, we will ship the original product at no extra cost.
· Refunds will be processed within approximately 5 to 12 business days after we receive your return.
· Original shipping charges are non-refundable.
You, the customer, will be liable for all return shipments and custom charges.