CONDITIONS OF USE

Please read the following carefully. By shopping at FALAKENOOR BOUTIQUE (www.falakenoorboutique.com), you agree to be bound by the terms and conditions set forth below. FALAKENOOR BOUTIQUE  (www.falakenoorboutique.com) may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site.

COPYRIGHT

All content included on www.falakenoorboutique.com, such as text, graphics, logos, images, digital downloads, data compilations, and software, is the property of FALAKENOOR BOUTIQUE or its content suppliers and protected by India and international copyright laws. The compilation of all content on this site is the exclusive property of FALAKENOOR BOUTIQUE and is protected by India and international copyright laws.

RISK OF LOSS

Any items you purchase through FALAKENOOR BOUTIQUE will be shipped “FOB Origin.” In other words, as the purchaser/customer, you shall take responsibility for the items (including loss or damage to them) once, www.falakenoorboutique.com delivers possession of the purchased items to the shipping company.

PRODUCT DESCRIPTIONS 

FALAKENOOR BOUTIQUE attempts to be as accurate as possible with its product descriptions. However, FALAKENOOR BOUTIQUE does not warrant that product descriptions or other content of this site is completely accurate, complete, reliable, current, or error-free. Slight color variation of outfits is possible.

COUTURE PRODUCTS

All items under the 'Couture' category are master copies only. Actual product variations are possible. The images shown are only for reference purposes. The actual images of most of the Couture products are already uploaded on the website. We also recommend you the read the Product Details mentioned on each product page on the website. You can also email us at falakenoor.boutique@gmail.com alongwith the product code for requesting the real images of that particular outfit.

READY TO SHIP

All items ordered as unstitched/ dress material only are normally dispatched within 48 working hours of order confirmation. Any order that is ordered from Ready to ship category as 'stitched' order will take a normal processing time of 3-5 weeks. For more details, please refer our Shipping policy.

CUSTOM ORDERS

All custom orders take 5-9 weeks processing time as they are made from scratch. Custom orders include Plus sized items as well.

EID PROMISE

Our eid orders cut-off date and time is 11:59 PM BST, May 21, 2016. All orders placed before the deadline date will be delivered in time for Eid. Any orders placed after the deadline date may not be delivered in time for Eid. The term "in time for Eid" herein refers to the day upto the delivery of your order on the Eid day. You will receive your tracking numbers in time via emails once the order gets dispatched. Further, once your order reaches the destination country, it is your responsibility to correspond with the shipping company and arrange for the delivery at the earliest. We are not responsible for any delays caused in transit or delays because of customs clearance or incomplete/ incorrect address.

STITCHING ERRORS & OMISSIONS

While utmost care is taken to ensure that the items are stitched as per the measurements provided, there can still be some chances of errors & omissions. All stitched items are FINAL SALE and cannot be returned or refunded. We recommend you to choose the size by referring to our Size Guide while placing your order.

CANCELLATION OF ORDERS

You can cancel your order within 24 hours of placing an order. After that, orders cannot be cancelled as they are put under processing stage. By making a purchase, you agree that you cannot cancel the orders after 24 hours of placing an order. If any item is unavailable after the customer has placed the order, we would happily refund for that particular product. All cancellations will be in the form of Store Credit after deduction of 10% processing and internet handling charges.

RETURNS & REFUNDS

We have strict No Returns No Refunds policy due to the nature of business we carry. That said, you can refer to our Customer pics in their Falakenoor outfits, their reviews & feedback about their shopping experience with us. You can find our Customer pics in the website Homepage & on our Instagram account - @falakenoor.boutique also. For any queries related to RETURNS, customer has to notify us within 48 hours of date of delivery. 

COLOR & DESCRIPTION DISCLAIMER 

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. 

While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. 

A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. 

We firmly believe that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. 

It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. 

We wish to clarify and ascertain that every customer who orders any outfit from Falak-e-Noor is aware of this genuine problem. 

While ordering on internet, we suggest that customers should be extra careful of following - 

1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors 

2. Many a times green and blue shades also overlap. same is the case with offwhite, white and cream colors. 

3. Sea Green color sometimes looks Aqua blue and the other way around. 

4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is a inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics 

Beads and Sequences Missing or Coming off 

We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them.